Processing of personal data

The data controller for the Beiz.pro online shop is BEIZ OÜ, registry code: 16767502, address: Soojuse tee 15, Lohkva küla, 62207 Luunja vald, Tartu maakond, e-mail info@beiz.pro (hereinafter the merchant).

What Personal Data We Process

We process the following personal data:

  • Identification details: Name
  • Contact information: Telephone number, email address
  • Billing and shipping details: Payer’s address, delivery address
  • Payment information: Bank account number, purchase history (products ordered, dates, amounts paid)
  • Customer service interactions: Any communications with our support team
  • Marketing and preferences: Information from surveys, special offers, and promotions
  • Online identifiers: cookies used for tracking and analytics

Purpose of Data Processing

We process personal data to:

  • Fulfill and manage customer orders, including payment processing and delivery
  • Comply with legal obligations such as accounting and dispute resolution
  • Provide customer support and resolve inquiries
  • Analyze purchase history to improve product offerings and customer experience
  • Process refunds when applicable
  • Ensure the security and functionality of our online store
  • Provide marketing communications (if consent is given)

Sharing of Personal Data

Your personal data is treated confidentially. We only share it with third parties when necessary for service delivery or legal compliance. Our authorized processors include:

Service Providers

  • IT Infrastructure & Hosting: Hetzner
  • Accounting Software: Erply, Merit Aktiva
  • Shipping & Logistics: DPD, Itella, Omniva
  • Payment Processing: Everypay, Montonio, Stripe
  • Analytics & Marketing: Google Analytics, Facebook, Hotjar, Mailchimp, Nosto

All authorized processors are contractually obligated to ensure the protection and confidentiality of your data.

Data Security & Storage

  • Personal data is stored on Hetzner servers within the EU or EEA.
  • Data may be transferred to countries where adequate data protection standards are met.
  • We implement strict security measures to prevent unauthorized access, loss, or alteration of data.

Your Rights & Managing Your Data

Inspection & Editing

  • You can view or edit your personal data through your online shop account.
  • If you purchased as a guest, you can request your data details via our information request form.

Withdrawing Consent

  • If we process your data based on consent, you can withdraw your consent at any time through your account settings.

Data Retention

  • Customer accounts: Deleted upon account closure unless needed for legal reasons.
  • Guest purchases: Purchase history retained for 3 years.
  • Consumer disputes: Data retained until case resolution or up to 3 years.
  • Accounting records: Stored for 7 years.

Deletion Requests

  • You can delete your account and associated personal data via account settings.
  • For other data deletion requests, contact us using the request for information form.
  • We respond to deletion requests within one month.

Data Transfers

  • You can request a copy of your personal data via your account settings.
  • For additional transfer requests, use the request for information form.

Direct Marketing & Communications

  • We send promotional emails or SMS only if you have provided consent.
  • You can opt out at any time via the unsubscribe link in emails or by contacting our support team.
  • If personal data is used for profiling or targeted marketing, you can object to it by contacting us.

Resolving Disputes

For any disputes regarding personal data processing:

  • Contact our customer support.
  • If unresolved, you can reach out to the Estonian Data Protection Inspectorate (info@aki.ee).